HearUSA Reframes the Way Clients Experience the Benefits of Better Hearing Care – LivingBetter50


Leading hearing care retailer HearUSA recently announced plans to open a number of groundbreaking Hearing Centers of the Future in 2023, beginning this month in Palm Beach Gardens, Florida. The first-of-its-kind center features both a HearAcademy Learning Center, where Hearing Care Professionals can receive ongoing education, and a Hearing Instrument Specialist (HIS) Apprentice Program, for Client Experience Specialists and external candidates.

Building on the new HearUSA brand promise to deliver the Sound of the New Age, each new Hearing Center of the Future is designed to help clients experience hearing care in a totally new way that suits each patient’s individual needs and lifestyle.  

The new centers feature a design concept that is modern, innovative, welcoming, and engaging; open spaces and product displays; available use of in-center technology such as QR codes, iPads, and interactive displays; key touchpoints that include a welcome hub, solutions wall, as well as calming and professional consultation rooms. 

Over-the-Counter Hearing Aid Solutions

The consumer-friendly environment creates an atmosphere where clients, with the guidance of licensed Hearing Care Professionals (HCPs), can explore prescription hearing aids from leading brands like Widex and Signia, as well as Over-the-Counter (OTC) hearing aid solutions from Sony. They can obtain valuable information that will

 hearing health, receive a complimentary hearing evaluation, try simulated hearing environments, and experience the latest hearing aid technology in the comfort of a state-of-the-art sound experience room.

HearUSA“The world of healthcare is rapidly changing,” said James Gilchrist, President of HearUSA. “New service models are disrupting the traditional ways we access care, and technology is giving clients more control. In this new landscape, HearUSA is setting a new standard in hearing care, in partnership with our HCPs, to create an entirely new way to learn about and access better hearing health. We believe this new standard will help prospective clients to understand hearing care in a new way, become engaged with a learning process that puts them at the center of the experience, and empower them to take the next step and schedule a hearing evaluation that could change their lives for the better.”

Equally important as the client-driven experiences in the new Center of the Future is its HCP-focused programs that position the company as a vital resource for current and future industry professionals. 

HearAcademy Learning Center

The Palm Beach Garden Center features a HearAcademy Learning Center where current Hearing Care Professionals can receive ongoing educational training to remain at the forefront of advances in technology and services and to ensure HearUSA clients receive simply excellent hearing care at all centers nationwide.

HearUSA 2In addition, HearUSA is creating a pathway for their Client Experience Specialists and external candidates to participate in HearUSA’s Hearing Instrument Specialist (HIS) Apprentice Program which empowers apprentices to get the education and clinical experience they need to become licensed Hearing Care Professionals.

“The mission of the HearAcademy Learning Center is to empower our teams to deliver Simply Excellent Hearing Care,” Gilchrist explained. “We support them from the start of their employment with us through our comprehensive onboarding and orientation, and continue to develop their professional skills with personalized, continued professional education.”

The HearAcademy is a unique strategic asset of HearUSA that enhances the company’s professional development initiatives, creates a true sense of community for our providers, and establishes a strong connection with leading hearing aid brands like Widex, Signia, and Rexton.


Professional Hearing Care

“HearUSA is dedicated to providing clients with the highest possible quality of professional hearing care in a new, much more client-friendly environment that empowers them to learn more about what they can do to achieve an immediate improvement in their hearing health,” Gilchrist emphasized. “At the same time, we are establishing and nurturing the best career advancement and ongoing training programs that will benefit our Hearing Care Professional partners.”

In addition to Palm Beach Gardens, HearUSA has also opened a Center of the Future in Vero Beach, Florida in January.

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